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Your Phone is Not Waterproof

Water resistant does not mean waterproof. Despite the way it was advertised your phone was not designed to go swimming. The more water resistant manufacturers make their products the more people think that they are impervious to moisture of any sort under any conditions. We know first hand from our side of the counter that this is not the case. Also Facebook is using their messaging app to spy on you through your phone… allegedly. But you already knew that right?

What is your warranty?

Today I briefly discuss repair warranties and net neutrality. Also, a few answers to some questions from YouTube viewers.

Thomas from RepairTraders.Com

Today I spoke with Thomas from It’s a website that facilitates the buying and selling of used phones, parts, computers, and more. Best of all there are no fees for using their service. Thomas also shares some of his insights regarding the wholesale part of the business.

Smartphone News- June 26, 2017

A customer gets bear maced. Robocall bill could make the no call list even more useless. Marty Cooper predicts implantable smart technology as the next logical step. Right to Repair update and more…


Persistence is a huge part of success. I can’t imagine why anyone concerned with yours would tell you to just give up if you don’t get things right the first time. Did you buy the iPhone 7 with a “slower” modem chip? A grass roots effort in Colorado wants to prohibit the sale of phones for use by anyone under the age of 13.

Nomophobia and the future of phone repair

Do you suffer from nomophobia or the fear of losing your phone? Apparently this is a real thing but is it the phone itself that you are “afraid” of losing. What if there were no phones? The future of phone repair will most likely have more to do with components that interface with the human body rather than something you can hold in your hand.

Fingerprint Scanner Master Key Developed for Touch ID

Do you use your fingerprint to unlock your device? That might not be such a great idea. A team of computer scientists have developed something that is the equivalent of a “master key” for unlocking phones that utilize a fingerprint scanner.

Is a phone worth fixing? May 2, 2017 Phonecast

When a customer asks you to perform a repair most of the time a routine process is followed. You give them a quote. They decide if they want to proceed and if so you check in the phone. But what happens when you try to decide for them? Often you lose a sale and your customers confidence. There are a few things to consider before offering unsolicited advice.

A few liability consideration- April 25th, 2017 Phonecast

On a regular basis I hear about people who do repairs at a very low cost or even free if the replacement parts are supplied by the phone user. Most of the time this won’t be a problem. But when it is who will take responsibility?