Today we talk with Matt Ham CEO of Computer Repair Doctor Click the link above for audio or scroll down for the livestream video. By the way you should definitely visit his website. It has a “Repair Status” button that you can click on and find out whether your device is ready to pick up. That’s a great example of how to make customers happy.
Matt is currently in Hawaii and yes I am envious. He probably gets tired of hearing that though. We had a great discussion about all sorts of phone repair and computer topics including customer service, the implications of sharing data, privacy, and various questions from viewers. Thanks to Matt and everyone who participated.
If you need a phone or tablet repair and happen to be anywhere near these locations you can also visit one of the Computer Repair Doctors stores.