Troubleshooting Phone Repairs

It would be nice if every cell phone repair went as planned but an occasional complication is inevitable even for the best of us. There are a variety of issues that may be encountered once you take your phone apart so we will be adding many possible solutions to assist you here over time. Let’s start out with the most common ones first.

“I replaced my screen but its not working properly.” Try these steps to correct the problem.

Note to Apple users: For some reason iPhones, iPods, and iPads will sometimes require that a power supply be connected to the device after the LCD has been replaced. If you recently replaced your screen or simply disconnected the battery for some reason you might notice that either nothing is visible on the display or that all images are very dim as if the backlight is not functioning. You can try rebooting the device or performing a hard reset. If that does not remedy the situation it is a good idea to plug in a power supply. It may be necessary to first disconnect the battery, reconnect it, and then plug in your data cable. If this doesn’t help you should then proceed to reconnect the LCD as it may not be seated properly.

Mobile screens are made up of a few major components. The first is a layer of glass that faces the front of the phone. This is the part that you touch when you operate your device although by itself this glass doesn’t do much other than protect the other parts that are located beneath it. With older phones this piece may be made of plastic rather than glass. Typically these are phones with resistive rather than capacitive touch meaning that you literally press down on the screen rather than simply touch it. These are less sensitive than glass screens but also more durable because of their flexibility. They are also more prone to scratches.

Beneath the outer glass panel is the screens digitizer. This is the part that responds to the touch of your fingers or stylus. It senses where you are touching it and transmits this data to the logic board where this information can be processed. With most phones the digitizer is attached to the back of the glass lens so the two are generally not separated. With some phones the digitizer may be attached to the display but we will get to that in the next paragraph. In the case of the Galaxy Note series there is a special flex cable similar to a digitizer that is located beneath the phones display. This component is used for sensing the S-Pen stylus and does not respond to input from your fingers.

Your phone uses either an LCD- Liquid Crystal Display or an AMOLED- Active Matrix Organic Light Emitting Diode to show images on its screen. This display is very fragile but protected by the glass piece on the front side and a metal panel or mid-frame on the back. This is the reason that damaged cell phones often have cracks in the glass but the display and digitizer continue to function.

In some cases it is possible to replace the broken glass piece. Often in these situations that means replacing the digitizer too since it can’t be removed without becoming damaged. Fortunately this piece is usually very inexpensive. Note that when dealing with some Galaxy series phones this digitizer is attached to the AMOLED rather than the glass. While this makes replacing the glass piece possible it does require some special equipment and experience. Many technicians break the AMOLED the first time that they attempt to remove the glass. For a one time do-it-yourself job it is usually best to purchase the entire glass-digitizer-AMOLED/LCD assembly to be sure that you are successful and don’t end up with a damaged AMOLED or bubbles trapped between the glass and digitizer.

The image below shows an example of something that would prevent the phones screen from operating correctly. Take a look at the gold teeth. They should look perfect but one set appears to have had a hole burned into it. You can click on the image for a closer look.

cell phone screen troubleshooting
Damaged iPhone 5 display interface

Once your screen has been replaced you might find that it doesn’t work properly. There are many reasons that this might happen. The first thing that we want to determine is why you are having a problem. The steps below are recommended in order to determine what went wrong.

  1. Check to see that the flex cables are connected properly. Often the connectors may seem to be plugged in correctly even though they aren’t. It is also possible that something caused the cable to shift while the phone was being assembled after repair. In many cases simply unplugging everything and reconnecting it may solve your problem.
  2. Inspect the part and the phone for less obvious signs of damage. It is possible that physical damage, exposure to moisture, or a number of other factors might prevent the screen from operating properly. Look very closely at the flex cable attached to the digitizer and LCD/AMOLED. These cables have a certain amount of flexibility but the smallest tear will cause them to cease functioning or at the least prevent them from working correctly. Also inspect the small gold metal part where they interface with the logic board. These should be perfectly straight and clean. Bending them even the smallest amount will cause problems as they require precise alignment. Use a magnifying glass to get a good look at them. Take a look at the connector on the logic board as well. Any signs of corrosion will look white or black. Sometimes it is possible to clean these with a soft bristled toothbrush and some rubbing alcohol. You must be very gentle though as they can be damaged easily.
  3. Reconnect the old screen of possible. If you tried the steps described above and still have the same problem there may be something wrong with your replacement part. If the old part still works then you can be somewhat certain that your replacement part is either damaged, defective, or incompatible with your phone. This might not always be an option since your old screen may have been destroyed. In that case the only way to determine for sure where the problem lies is to either replace the part or test it with another phone.
  4. Exchange the replacement part. While rare it is possible that you received a defective replacement part. Most vendors are very cooperative when it comes to making exchanges. If all else fails you should contact them and request that they exchange your screen. Keep in mind that if you damaged the part during installation then it really is not their fault and you should expect to pay for another.

19 Comments on “Troubleshooting Phone Repairs

  1. I replaced the screen on my Lg p769 using your video on youtube (which was fantastic. Thank you!)and it works, but the 2 wires that connect the earpiece speaker to the logic board broke off. Any suggestions on what I should do?

    1. Depending on where they broke you may be able to solder the wires back together. One thing that I’ve been meaning to create is some soldering tutorials. The thing is that I really need a better microscope because the camera for mine is very mediocre. It won’t be easy but if you look up some soldering videos on YouTube you should be able to find some that show how to attach a bare wire to the logic board. I’ll try to put something together soon also.

  2. Hi, after i replaced the house,some screws do not seem to be able to fit back into its original position,any advice?

  3. I replaced my usb charging port on my Samsung galaxy note and now I don’t have any sound..u can hear the sound try to click on but nothing….on some videos it will start to play and then go back off…help

    1. That’s hard to say for sure. It could be a problem with the installation like if the contacts for the speaker got bent somehow and aren’t lining up properly. Otherwise it is always possible that the part has a problem. Can you install the old one again and see if that helps just to narrow down the source of the problem?

  4. Hi
    I have a galaxy note 3 from Canada.
    The modle # is SM-N900W8.
    I need to replace my screen and the frame (bezal).
    Which model should I get?
    I couldnt find the N900W8 from your list.

    1. Hi Jason. If you remove the logic board from the phone there should be some numbers or letters stamped onto the housing just above the battery compartment slightly to the left. If you can tell me what they are I should be able to give you a definite answer.

  5. I tried replacing the screen and on my LG G3 (with Verizon) with a replacement screen (branded). I followed the instructions but the phone won’t turn on, and have tried going back and retryjng it a few times but the phone still won’t turn on at all. Any addt’l suggestions?

    1. Since you say that the phone won’t turn on I suspect that something is not properly connected unless it wasn’t turning on before the repair. Is that the case? If you are sure that the phone did work before then I would double check all connectors, make sure that the battery is tested and if possible install the old screen again and see if it behaves differently.

  6. Hello
    great tutorial there. I was just hoping if you could do a post about identifying components on a cell phone motherboard.Thanks

  7. First, great tutorials! I followed your guide on replacing the screen and AMOLED for a Samsung Galaxy S5 and everything seemed to go pretty smooth but now my phone won’t charge. After I buttoned everything back up, the phone turned on just fine and the screen displayed just fine (confirmed all buttons worked too) so I plugged it in. I then noticed that it would not charge and it eventually died. Now I cannot get it to charge enough to restart the phone. It will start to charge for a moment and then “reboot” it’s charge screen animation; it repeats this every 5-6 seconds or so. Is it possible/likely that I may have damaged the charging port ribbon while removing the screen? The sticky area around the back/home buttons has a few tiny pieces of the old frame in it; could that be causing a short? Does the AMOLED have anything to do with charging the battery or is it all through the charging port ribbon? Any help or suggestions would be greatly appreciated.

    1. It sounds more like you might have a power button problem. If the switch somehow became damaged it may still feel like it’s clicking but in fact may be stuck in the closed position causing the phone to think that you are holding the button down which results in a boot loop. Why the power button would be affected during a screen replacement on the S5 I’m not sure but it is also possible that your port is the problem so I would probably start there. The replacements are pretty cheap. Good luck and let us know what happens.

  8. I assume the charging port on my iPhone 6 needs to be replaced. The cord n longer snaps in tightly requiring some jiggling to get it to sit right and start charging. I watch your video about changing it. Is it possible to get all the tools, magnetic card, and replacement part all together in a bundle for one price? Thank you

  9. I have a HTC 10. It’s stuck in boot loop. It will not power up. You plug into charger the red light comes on for 3-4 secs and then it goes out and phone tries to power up by itself and gets as far as the HTC logo and keeps repeating. I can get into boot menu but nothing there will work either. Is there a fix or is it toast? It is as received when got it through Sprint has not been tampered with. I have seen so many videos and people’s suggestions on fixing the issue but nothing has worked. Though I have not tried to tear it down please advise thanks JK

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